Develop Effective Team Leaders

Develop Effective Team LeadersAn Overview of Coaching, Mentoring and Conflict Management


  • You should be able to work with competitive knowledge of the business, industry and sector in which the organisation operates
  • You should be able to work with individuals to identify and address skill development needs
  • Be able to listen and speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) level 6
  • Be able to read and write English at a proficiency level equivalent to the ES WSQ WPL level 6
  • Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) level 6


This course imparts the ability to build effective team leaders. It also includes a section on implementing coaching and mentoring strategies and processes and evaluating the impact of coaching on the employee and the organisation. You will also learn methods to communicate effectively in the workplace by gaining an understanding of the causes of conflicts that arise. The course covers brings you through the different signs and stages of conflict and the section closes with a brief but succinct coverage of the different strategies you can use to resolve conflict. You will also learn about the barriers to effective communication.

Who this course is for:

  • HR Professionals
  • Managers
  • Supervisors
  • Team leaders

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