Taylor Welch – Client Services & Retention Workshop

In the rush to acquire new clients, most service providers overlook the goldmine sitting right in front of them: retention. Instead of endlessly chasing leads, this workshop teaches you how to master the art of keeping clients longer, increasing their lifetime value, and delivering an experience that makes them stay—and refer.

What You’ll Learn In Client Services & Retention Workshop

• Part 1 – Introduction: What It Is (And What It Isn’t)
• Part 2 – From Prospect to Advocate: Crafting a Memorable Client Journey
• Part 3 – Engineering Happiness: Creating An Exceptional Experience
• Part 4 – Balancing Heart & Data: Client Relationship Management
• Part 5 – Unlocking Loyalty: Client Retention Frameworks
• Part 6 – Mastering CS: Training & Development

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